Healthcare Billing Customer Service Representative

Company: ALTA IT Services
Location: Owings Mills
Posted on: June 24, 2025

Job Description:

Job Title: Billing Specialist Location: Owings Mills, MD Type: Contract Compensation: $23.50/HR Contractor Work Model: Onsite Hours: Core business hours (M-F) Job Summary ALTA IT Services is hiring on behalf of a leading health insurance client. We are seeking a detail-oriented and experienced Healthcare Billing Customer Service Representative to join our team. This role involves managing complex billing issues, reconciling patient accounts, verifying insurance information, and supporting internal and external stakeholders. The ideal candidate must have strong experience in customer service and account reconciliation within a healthcare or insurance setting. Onsite: Owing Mills, MD Pay: $23.50/HR Key Responsibilities Serve as the primary point of contact for patients, insurance carriers, and internal departments regarding complex billing and collection issues. Research and resolve billing inquiries via phone and written communication. Review and validate billing forms for completeness and accuracy prior to submission to insurance payors. Reconcile accounts receivable and ensure timely posting of payments to maximize revenue. Verify patient insurance eligibility, referral, and authorization details as needed. Ensure that all insurance, demographic, and eligibility information is accurately entered into the system. Support the preparation of monthly billing reports and account aging summaries. Comply with HIPAA guidelines and all relevant federal, state, and company regulations and procedures. Identify and recommend process improvements to enhance billing workflows and customer satisfaction. Qualifications Required: High School Diploma or GED Minimum 1 years of experience in healthcare billing, reconciliation, customer service, claims operations, or finance Proven experience handling account reconciliation in a healthcare or insurance environment Strong customer service skills with the ability to manage challenging inquiries Skills & Competencies Proficient in Microsoft Office Suite (Excel, Outlook, Word) Strong analytical and problem-solving skills Excellent written and verbal communication abilities Ability to work in a fast-paced environment with frequent changes in priorities Strong attention to detail and organizational skills Ability to meet deadlines and service expectations System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. M2 Ref: 855-IT Baltimore

Keywords: ALTA IT Services, Bel Air South , Healthcare Billing Customer Service Representative, Accounting, Auditing , Owings Mills, Maryland