IT Support Technician (BCPS)

Company: Tecknomic LLC
Location: Baltimore
Posted on: May 18, 2025

Job Description:

Tecknomic is searching for IT Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions in Baltimore with Tecknomic and the project is with BCPSS. This role is expected to become available in about early-mid June 2025.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.

Deadline to submit your application: May 22nd, 2025


Employees may be expected to travel between sites and are required to do so. The support tech position is NOT a bench tech position even though there may be times when techs are assigned to repairs exclusively. The assignment of support or bench is at the sole discretion of Baltimore County Public Schools.

Hours and Location
Work location will be at multiple schools/locations within Baltimore County.
Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Travel is a part of this position's duties.
BCPS does not pay mileage for contractor positions.

Interview

Interviews will be held in person.

Employee Requirements

All candidates must present a fingerprint card indicating they passed their background check.
Must be able to work onsite and travel between multiple locations (up to 1.5 hours)
Duration of the assignment is a minimum of 6 months but could be indefinite.


The ideal candidate must possess the following:
Responsibilities:

Communicate effectively with all levels of customers including administrators, staff, students and vendors
Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
Installs and configures supported device operating systems
Performs routine diagnostics and maintenance with multiple operating systems
Installs and configures applications and other supported software packages
Tests new releases for supported systems
Performs network support and troubleshooting duties
Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
Troubleshoots hardware and software issues
Assists teachers with resolving device related problems
Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
Coordinates with vendors when necessary
Participates as team member on small and/or large projects
Records activities in the work order system
Updates/Creates internal supported system documentation

Required Skills:

Associates Degree in a related technology area
Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
Ability to lift 50 pounds and climb a ladder

Desired Skills:

Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

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