Business Analyst/ Customer Support/ Customer Service

Location: Collegeville
Posted on: June 23, 2025

Job Description:

Position Title: Business Analyst/Customer Service Work Location: USA – PA – Collegeville, 19426 Assignment Duration: 6 Months Work Schedule: Hybrid: 2.5 days per week required in office Work Arrangement: Hybrid Position Summary: Manage direct customer account data for clients customers in US and Puerto Rico to ensure compliance with federal and state requirements. Business Analysts review all incoming customer account creation and change requests, validate licensing and determine what (if any) additional requirements are needed to comply with regulatory requirements and client's policies. In addition, Business Analysts assign trade classification to customer accounts, which drives customer invoice terms, discounts, taxes, eligibility for contract pricing, and may control access to specified products. Position Responsibilities: Create and maintain customers within their appropriate sales organization and company area to ensure accurate revenue data in downstream financials. Requires Perform due diligence research including a comprehensive search of internal and external databases to determine and verify account’s primary business activity to assign the appropriate trade class. Organizational Relationships: Client's Customer service Education and Experience: High school diploma required Bachelor’s degree preferred Technical Skills Requirements: SAP and Microsoft office, internet navigation, industry knowledge regarding customer classification and functionality preferred Physical Position Requirements: Sitting and working on computer for long periods Communicate w/customers via phone and computer Minimal lifting 25lbs or less ? NOTES Hard (required) Skills: SAP/customer master Data Entry Ability to navigate the websites/internet Soft/Preferred Skills: Excel Good Written and Verbal communication Change agile About Us Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: https://www.spectraforce.com Benefits SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with employer matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law. Equal Opportunity Employer SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. California Applicant Notice Notice to California Applicants: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com . LA County, CA Applicant Notice LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

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