Support Specialist, Team HOPE FAD
Company: National Center for Missing & Exploited Childr
Location: Alexandria
Posted on: April 1, 2026
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Job Description:
National Center for Missing & Exploited Children Position
Description TITLE: Support Specialist Team HOPE LOCATION:
Alexandria VA, or Rochester NY DATE PREPARED: January 2026 FLSA:
Non-Exempt DIVISION: Family Advocacy Division PROGRAM: Team HOPE
TRAVEL REQUIREMENT: Not to exceed 10% (to attend trainings and
conferences). HOURS and SCHEDULE: Thursday – Monday, 9:00am to
5:30pm (37.5 hours within five (5) days per week); unless otherwise
required or approved by management. Requires evening availability
to respond to requests, as required. SUPERVISION RECEIVED: Works
under the general supervision of the Director, Team HOPE
SUPERVISION EXERCISED: None RESPONSIBILITY FOR PUBLIC CONTACT:
Regular contact with adults who were missing and/or exploited as
children or family members who have a missing and/or exploited
child, volunteers, local and federal law enforcement, as well as
outside vendors such as travel agencies and hotel staff for
trainings. Daily contact requiring courtesy, discretion, and sound
judgment LICENSING AND CERTIFICATION: None ESSENTIAL DUTIES AND
RESPONSIBILITIES: Assist in daily operations of the Team HOPE
Program to include: Answer, assess and evaluate Team HOPE incoming
toll-free calls. Create , assign and update case information in
appropriate databases. Monitor and inform consultants and
volunteers regarding recoveries of missing child cases Keep a
positive working relationship with all requesting organizations.
Record meeting notes for Team HOPE meetings. Assist with mailings
to volunteers to include proofreading documents and newsletters.
Assist the Director and Program Specialist in the planning and
logistics of annual volunteer trainings for new and active
volunteers to include development of training curricula;
preparation of training materials; recruit and screen new Team HOPE
volunteers. Assist with planning and recording of online trainings
and webinars and yearly evaluations. Assist the Director and
Program Specialist with planning and logistics of in person
Consultants meetings to include travel assistance for Consultants.
Update Team HOPE PPT documents annually with new data from previous
year. Perform special projects and duties as assigned to support
Team HOPE and FAD initiatives. Promote and exhibit loyalty to the
National Center for Missing and Exploited Children and the cause of
protecting children worldwide. Document case activity in compliance
with established procedures. Promote a professional image.
Communicate with co-workers, management, Law Enforcement officials,
and others in a courteous and professional manner. Conform with and
abide by all regulations including confidentiality, policies, work
procedures, and instructions. Respond promptly when returning
telephone calls and replying to correspondence. EDUCATION AND
EXPERIENCE: HS diploma required. Associate degree or bachelor's
degree in human services, criminal justice, or related field
preferred. Minimum of two (2) to three (3) years of relevant
experience Bilingual in Spanish is strongly preferred Serving
people with a high level of cultural and emotional sensitivity
desired. (i.e. Rape Crisis Center, first responder call centers).
Prior administrative support experience. Basic data entry and data
collection experience preferred. KNOWLEDGE, SKILLS AND ABILITIES
Excellent written and verbal communications, interpersonal and
organizational skills. Demonstrated word processing skills and
proficiency in database management. Ability to analyze and collect
data. Ability to prioritize multiple tasks and learn new systems.
Demonstrated word processing, spreadsheet, and database software
proficiency. Adaptability, flexibility, and ability to work as part
of a team or in an individual capacity. Ability to handle and
maintain the integrity and confidentiality of highly sensitive
material and information.
Keywords: National Center for Missing & Exploited Childr, Bel Air South , Support Specialist, Team HOPE FAD, Administration, Clerical , Alexandria, Maryland
