Collections Specialist
Company: Rapid Finance
Location: Bethesda
Posted on: April 2, 2026
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Job Description:
WHAT WE DO MATTERS: It’s not just a job . It’s a mission . If
you’re as passionate as we are about empowering the small
businesses of America, then you’ll be right at home with us.
Recognized as one of D.C.’s Top Workplaces each year, Rapid
Financial Services (dba "Rapid Finance") is the nation's leading
provider of alternative financing solutions for small and mid-sized
businesses. When traditional sources of funding are beyond reach,
we open doors for business owners. By providing access to working
capital, Rapid Finance helps growing businesses achieve their goals
and reach even higher. Our company is expanding. We are
aggressively investing in our people and technology to create a
best-in-class experience for our clients. Let us invest in YOU.
ABOUT THE ROLE AND OUR TEAM: As a Collections Specialist , you work
within a team responsible for investigating, negotiating,
collecting, and curing delinquent client accounts. Individuals with
a strong investigative mindset who are able to research accounts,
build rapport with our clients, analyze complex financial
information, and identify fraudulent activities will soar above
their monthly goals. If you are an intelligent, curious,
self-motivated professional passionate about making a difference,
Rapid Finance is your next “home.” We have a fantastic opportunity
for you in our corporate office in Bethesda, MD , a few city blocks
from the Bethesda Metro. This role may require training in our
corporate office for the first 30 days. OUR IDEAL CANDIDATE WILL
HAVE A HIGH PERSONAL STANDARD OF EXCELLENCE, A DRIVE FOR RESULTS,
AND A PROACTIVE, “CAN-DO” ATTITUDE AND WILL: Review, understand,
and apply the terms of the company’s agreements with merchants in
the investigation, identification, documentation, and resolution of
issues related to compliance. Develop other strategic research
methods to aid you in investigating delinquent accounts.
Communicate with merchants to determine reasons for ceased credit
card processing or processing volumes inconsistent with company
expectations based on historical volumes, and review with the
merchants the terms of their agreement with the company. Update
merchant accounts with an accurate description of conversations
with the merchant, their representatives, or other related persons
referencing merchant accounts. Locate and notify customers of
breached accounts by mail, email, text, and telephone in order to
solicit payment or cure the breach. Where warranted, arrange for
and approve payment or establish payment schedules based on
customer’s financial situations within department guidelines.
Solicit alternative forms of payment on delinquent accounts by
wire, overnight certified funds, personal or business credit cards.
Determine the suitability of accounts for legal action. ABOUT YOU:
Bachelor’s degree or equivalent 3 years of credit/debt collection
or sales experience Experience working in a financial institution
in a branch, call center, or retail environment may be substituted
for collections experience. Prior business-to-business (B2B)
experience in commercial lending is a plus. Excellent verbal and
written communication skills, including articulate phone demeanor
and professionalism, while remaining calm and diplomatic in
high-pressure situations, is a must. Demonstrated ability to
research merchant accounts and analyze repayment streams Resolve
account disputes efficiently and professionally with the goal of
maximizing customer retention. Skip Trace and be familiar with
various internet search tools, such as credit reports, TLO, Lexis
Nexis, Accurint, software applications, and other web-based
searches. Handle a high volume of incoming and outgoing calls daily
You have a solid working knowledge of MS Word, Excel, and databases
You pride yourself on your ability to identify and correct errors,
capture all relevant details, and finish things on time. Working
knowledge of financial statement analysis, credit scoring,
accounting, debits and credits, account reconciliation: payments
and credits to invoices and debits. WHAT YOU LOVE ABOUT US: At
Rapid Finance , we support our team members’ growth and desire to
live well-rounded lives. Our company is expanding and we are
aggressively investing in our people and technology to create a
best-in-class experience for our clients. Come work with US! We are
ranked a Top Workplace in Washington D.C., Detroit, and the
Nation—these awards mean the world because it's based on feedback
from our people! We offer generous team benefits including a
commuting/parking allowance, employer-matched 401(k), tuition
reimbursement, health, dental, vision benefits, life insurance,
paid time off, and more. Just steps from the metro, our beautiful
new office includes a modern open floor plan, free on-site fitness
center, a gaming area, stocked kitchen, and other cool amenities.
Rapid Finance is committed to a diverse workforce an Equal
Opportunity/Affirmative Action Employer (M/F/Disability/Veterans).
We will consider all applications without regard to race, gender,
sexual orientation, gender identity, age, color, religion, national
origin, veteran status, disability, genetic information or any
other status protected by applicable law.
Keywords: Rapid Finance, Bel Air South , Collections Specialist, Accounting, Auditing , Bethesda, Maryland
